Return & Refund Policy
Our Promise to You
At Yukari, we combine quality, hospitality, and fairness. If something isn’t right, we’re here to help.
1. Eligibility for Returns & Exchanges
We offer a transparent return policy to give you confidence in every purchase. You may request a return or exchange if:
- The request is made within 30 days of receiving your order.
- The product is unused, unopened, and in its original packaging, with seals intact.
- You can provide a valid receipt or order confirmation.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned (unless faulty or damaged):
- Opened or used skincare products
- Opened or partially consumed tea products
- Gift cards and promotional items
- Products purchased via third-party retailers
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect, we will gladly replace it or issue a refund. To report an issue:
- Email return@yukari.com.au within 48 hours of receiving your order.
- Include clear photos of the product and packaging.
- Once verified, we will resolve it at no extra cost.
3. How to Initiate a Return
- Email return@yukari.com.au with your order number, reason for return, and photos (if applicable).
- If eligible, you’ll receive return instructions.
- Ship the product back in secure packaging.
- Once received and inspected, we’ll process your refund within 5–7 business days.
4. Important Notes
- Return shipping is at your expense unless the item is faulty or incorrect.
- Bank processing times may vary.
- This policy may be updated without notice.
Frequently Asked Questions (FAQ)
What are the conditions for returning a skincare product?
For hygiene reasons, we only accept returns of skincare products that are completely unopened and unused, with both the product and the outer box in their original, sealed condition. Once the outer box seal has been broken, returns are not possible — unless the item is damaged or incorrect.
Can I return a tea accessory if I changed my mind?
Yes, if it is unopened, unused and in original packaging, within 30 days.
Do I need to pay return shipping?
Yes, unless the product is faulty or incorrect.
How will I get my refund?
Refunds are issued to your original payment method within 5–7 business days.
Can I request an exchange instead of a refund?
Yes — let us know your preference and we’ll confirm availability.
What if the item was a gift?
If return conditions are met, we can offer store credit with proof of purchase.
Can I return an item if I changed my mind?
Yes, if it’s unopened, unused, and returned within 30 days. Shipping costs apply.
How long do I have to send it back after approval?
Please ship your return within 7 business days of approval.
How do I know if my return has been received and accepted?
We’ll send a confirmation email after inspection.
What if my return gets lost in the mail?
Please use a trackable shipping method. Yukari is not responsible for lost or damaged return parcels.
Will I receive a full refund?
Yes, for approved items in acceptable condition. Shipping costs are non-refundable unless the issue was our fault.
What if my return doesn't meet your conditions?
If your return doesn’t meet our policy requirements, we may reject it. In that case, you can choose to have the product sent back to you at your own expense. If return shipping is not paid, the item will not be resent and may be disposed of.
Need Help?
For general inquiries: info@yukari.com.au
For returns and order issues: return@yukari.com.au
