Frequently Asked Questions
General Questions
What is YUKARI WELLNESS AND SKINCARE?
YUKARI WELLNESS AND SKINCARE is a family-owned company based in Brisbane,
Australia. We offer premium Japanese green teas and eco-friendly skincare Products that blend ancient traditions with modern wellness. Our mission is to promote sustainability, health, and the harmony of inner and outer beauty.
Are your products made in Japan?
Yes — our teas and skincare are proudly made in Japan, using premium, locally sourced ingredients.
Our accessories and packaging are sourced from trusted international partners who meet our strict quality standards.
Every product we offer reflects our commitment to quality, craftsmanship, and sustainability.
Do you have a physical store?
At the moment, we operate online only, with potential retail availability in the future.
Product Information
What makes your products eco-friendly?
Our products are created with a commitment to sustainability. They feature natural, high-quality ingredients sourced responsibly, and our packaging follows a circular economy approach, minimizing waste and environmental impact.
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals, nor do our suppliers.
Do your products contain artificial ingredients?
No, we use only natural, high-quality ingredients that are gentle on the skin and body. Our products are free from artificial fragrances, parabens, and harsh chemicals.
Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and Afterpay
Will I receive an invoice for my purchase?
A digital order confirmation will be sent to your email after your purchase is confirmed.
Returns Policy
What is your return policy?
We accept returns of unopened and unused products within 30 days of purchase. Items must be in their original packaging and condition. Return shipping costs are the responsibility of the customer.
How do I initiate a return?
To start a return, please email us at return@yukari.com.au with your order number and reason for the return. We will guide you through the process.
How long does it take to process a refund?
Refunds are processed within 7 business days of receiving the returned product. The refund will be credited back to your original payment method.
What if I receive a defective or damaged product?
If your product arrives damaged or defective, please contact us immediately with photos of the issue, and we will arrange a replacement or refund.
Wholesale Inquiries
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale pricing for retailers. Please contact us to discuss partnership opportunities.
How can I become a retailer of your products?
If you’re interested in selling our products, please fill out our wholesale inquiry form here
Tea-Specific Questions
Where do you source your Japanese teas?
Our teas are sourced from premium regions in Japan, such as Kahoshima and Shizuoka, renowned for their exceptional growing conditions.
How should I store your teas?
Store your tea in an airtight container in a cool, dry place away from sunlight to preserve its freshness.
Do you sell tea accessories?
Yes, we offer high-quality tea accessories, including matcha whisks, bowls, and sieves.
Skincare-Specific Questions
What is the La Sincia IN/OUT skincare line?
La Sincia IN/OUT is our eco-friendly Japanese skincare line that focuses on nourishing the skin from the inside out with natural ingredients sourced from Japanese nature.
How should I use your skincare products for the best results?
Follow the IN/OUT routine: cleanse with our gel cleanser, hydrate with the lotion, nourish with the serum, and lock in moisture with the cream. Detailed instructions are available on each product page.
Are your skincare products suitable for sensitive skin?
Yes, all our skincare products are formulated with gentle, natural ingredients and are suitable for sensitive skin. However, we always recommend performing a patch test before use.
Are your skincare products free from synthetic fragrances?
Yes, all our skincare products are free from synthetic fragrances and artificial dyes, ensuring they are gentle on your skin.
If you have any other questions, feel free to contact us at info@yukari.com.au
